Frequently Asked Questions
Everything you need to know about our organic beauty rituals.
Are Botanic products 100% natural?
Yes, all our formulations are crafted using sustainably sourced, plant-based ingredients and are free from synthetic fragrances, parabens, and sulfates.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status through the 'My Orders' section in your account.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or exchange, provided it is at least 50% full.
Do you ship internationally?
Currently, we ship to over 25 countries. Shipping costs and delivery times vary by location and are calculated at checkout.
Is Botanic cruelty-free?
Absolutely. We never test our products or ingredients on animals, and we are proud to be certified cruelty-free by Leaping Bunny.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay.